Service Manager
Baltimore
Position Overview:
Reporting to the President, the Service Manager is responsible for managing the day-to-day operation of the service department. The Service Manager ensures that all marine service and repair tasks are performed efficiently, timely, and to the highest standards of quality and customer satisfaction. The Service Manager will lead a team of skilled technicians, coordinate with other departments, and maintain strong relationships with customers and suppliers
- Effectively manages service department to ensure team objectives and financial goals are achieved
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling appropriate products and services and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks as required
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Coordinates with centralized service desk/CS team for daily activities and works together with CS team to improve overall team performance and customer satisfaction
- Administers and consistently participates in talent acquisition for their team, as well as improve training programs from apprentices to master technicians
- Monitors service issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Assist with the sales process by providing support to the CS Team during order entry and acting as a liaison between technicians and customers.
- Keep up to date with product information
- Accurately describe service and product features and benefits
- Follow all companies’ policies, procedures and processes
- Perform all other duties as assigned
Position Requirements:
- Previous Service Experience a plus
- A & B Level Marine Technician experience
- 2+ years’ experience with marine engines
- Comprehensive Industry Knowledge a plus
- Strong Customer-Facing Skills
- Strong Written and Verbal Communication, Self-Motivated
- Competent and confident with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Ability to Troubleshoot, Creative Problem-Solving ability
- ABYC Master Technician certification preferred
- Degree in Business or Administration preferred
- High energy and action-oriented
- Strong, entrepreneurial leader
- A natural relationship builder with the ability to get things done in an evolving/emerging environment
- Self-starter mentality, yet a team player with a collaborative approach
- Attention to detail with good business judgment and exceptional maturity, diplomacy, and communication skills
- Uses facts and experience to make cases and drive decisions
- Integrity beyond reproach and the ethical soundness of a true leader
- Ability to influence others and implement change while formalizing processes
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Must be able to talk, listen and speak clearly on telephone and in person.
- This position is characterized by typically physically light, administrative work, but does require occasional heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force repetitively to lift, carry, push, pull and reposition objects.
- Ability to traverse about a variety of environments and obstacles throughout the marina, with or without reasonable accommodation.
- Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
- Knowledge of safety hazards, proper PPE and safe working practices
- Must have a valid driver’s license and clean driving record
Salary Range: $70,000 – $90,000
Marine Fiberglass Craftsman
Annapolis
Position Overview:
The Marine Fiberglass Craftsman is responsible for executing a wide range of fiberglass fabrication and repair tasks, from minor cosmetic fixes to significant structural projects. This role involves identifying the root causes of failures and determining the appropriate repair methods to successfully complete work orders. Key responsibilities include developing material lists for project completion, maintaining a clean and safe work area, and completing service reports and forms accurately and promptly. The Marine Fiberglass Craftsman communicates directly with clients to clarify requirements and review critical details as needed. The role requires travel to marinas and private slips within a 30-minute service range. Additionally, the craftsman contributes to business growth and improvement initiatives
- Responsible for all aspects of fiberglass fabrication and repairs including gelcoat and paint
- Small cosmetic repairs to large structural projects
- Identification of root cause of failures and determination of proper repair method required to successfully complete work orders
- Develop material lists for project completion
- Communicate directly with clients to clarify requirements and review critical details as needed
- Travel to marinas and private slips within service range (approx 30 minutes)
- Maintain a clean and safe work area
- Complete service reports and forms accurately and submit them in a timely manner
- Contribute to business growth and improvement initiatives
- Assist other teams as needed. Cross training available if desired.
Position Requirements:
- Proficient in gelcoat repairs, matching, sanding and buffing
- Proficient in building small molds and plugs
- Knowledge of poly, vinyl and epoxy resins
- Knowledge and experience in the preparation, evaluation, and application of coating systems
- Knowledge of safety hazards, proper PPE and safe working practices
- Excellent team player
- Excellent communication skills
- Excellent attention to detail
- Basic computer skills
- High School Diploma or GED (minimum)
- Certification from accredited schools or manufacturers schools a plus
- Must have a valid driver’s license and good driving record
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to work on your feet for extended periods, including walking, standing, and bending throughout the workday.
- Capability to lift, push, and pull heavy objects and materials (up to 50 pounds) without assistance; occasional lifting of heavier items using appropriate equipment or with help.
- Capacity to perform repetitive tasks such as sanding, buffing, and painting for extended periods while maintaining attention to detail.
- Ability to traverse about a variety of environments and obstacles throughout the marina, with or without reasonable accommodation.
Pay Range (hourly): $22.00 – $32.00
Marine Maintenance Specialist
Marine Detailer, Bottom Painter, Shrink wrap
Annapolis
- Position Overview:
The Marine Maintenance Specialist is responsible for performing a variety of tasks related to yacht detailing, bottom preparation, antifouling paint application, and shrink wrap installation and removal. Key duties include washing, compounding, waxing, metal polishing, interior detailing, bilge and engine detailing, sanding, stripping, blister repair, primer and antifouling paint application, as well as shrink wrap installation for standard wraps, full tent enclosures, and deck access enclosures.
- Responsible for all aspects of yacht detailing, bottom preparation & antifouling paint application, shrink wrap installation & removal
- Detailing: Washing, Compounding, Waxing, Metal Polishing, Interior, Bilge and Engine detailing
- Bottom Paint: Sanding, Stripping, Blister repair, Primer and Antifouling paint application
- Shrink Wrap: Standard wraps, Full tent enclosures, Deck access enclosures, Painted and Gelcoat hull techniques
- Communicate directly with clients to clarify requirements and review critical details as needed
- Travel to marinas and private slips within service range (approximately 30 minutes)
- Maintain a clean and safe work area
- Complete service reports and forms accurately and submit them in a timely manner
- Contribute to business growth and improvement initiatives
- Assist other teams as needed. Cross training available if desired.
Position Requirements:
- Experience detailing, bottom painting and shrink wrapping
- Knowledge of proper products for safe detailing of vessels including cleaners, degreasers and waxes
- Knowledge of different types of bottom paint, primers, compatibility and application requirements
- Knowledge of safety hazards, proper PPE and safe working practices
- Excellent team player
- Excellent attention to detail
- High School Diploma or GED (minimum)
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to work on your feet for extended periods, including walking, standing, and bending throughout the workday.
- Capability to lift, push, and pull heavy objects and materials (up to 50 pounds) without assistance; occasional lifting of heavier items using appropriate equipment or with help.
- Capacity to perform repetitive tasks such as sanding, scrubbing, buffing, and polishing for extended periods while maintaining attention to detail.
- Must have a valid driver’s license and good driving record
Pay Range (hourly): $17.00 – $25.00
Marine Systems Technician
Annapolis
- Position Overview:
- Service on all makes/aspects of marine electrical and electronic systems (GPS, radar, MFD’s, A/V, motors, pumps, lights)
- Service on all makes/aspects of marine plumbing and general systems (Raw/Fresh/Grey/Black Water Systems, Sinks, Showers, Heads, Propane/CNG, Ovens, Stoves, Fuel Tanks, Steering, Trim, Bilge pumps)
- Winterizations and Comissionings
- Troubleshooting, diagnosis and repair Perform testing and sea trials as required Research information required to successfully complete work orders Develop material lists for project completion
- Work is completed under minimal supervision of a team leader or manager
- Communicate directly with clients to clarify requirements as needed
- Research information required to successfully complete work orders
- Develops material lists for project completion
- Travel to marinas and private slips within service range (approx 30 minutes)
- Maintain a clean and safe work area
- Complete service reports and forms accurately and submit them in a timely manner
- Contribute to business growth and improvement initiatives
- Assist other teams as needed. Cross training available if desired
Position Requirements:
- Proficient in marine systems operation, design, installation and repair
- Skilled in reading, interpreting blueprints, wiring diagrams and schematics
- Efficient and methodical in troubleshooting and diagnosis
- Knowledge of safety hazards, proper PPE and safe working practices
- Excellent team player
- Excellent communication skills
- Excellent attention to detail
- Good computer skills
- High School Diploma or GED (minimum)
- Certification(s) from ABYC, NMEA or OEM’s preferred
- Must have a valid driver’s license and good driving record
Pay Range (hourly): $27.00 – $35.00
Marine Electrical Technician
Annapolis
Position Overview:
- Design, installation and repair on all makes/aspects of marine electrical and electronic systems
- Perform testing and sea trials as required
- Research information required to successfully complete work orders
- Develop material lists for project completion
- Work is completed under minimal supervision of a team leader or manager
- Communicate directly with clients to clarify requirements and review critical details as needed
- Travel to marinas and private slips within service range (approx 30 minutes)
- Maintain a clean and safe work area
- Complete service reports accurately and submit them in a timely manner
- Contribute to business growth and improvement initiatives
- Assist other teams as needed. Cross training available if desired.
Position Requirements:
- Proficient in marine electrical systems operation, design, installation and repair
- Proficient in reading, interpreting and creating wiring diagrams and schematics
- Knowledge of safety hazards, proper PPE and safe working practices
- Excellent team player
- Excellent communication skills
- Excellent attention to detail
- Good computer skills
- High School Diploma or GED (minimum)
- Certification(s) from ABYC, NMEA or OEM’s preferred
- Must have a valid driver’s license and clean driving record
Pay Range (hourly): $27.00 – $35.00
Master Marine Engine Mechanic
Annapolis
Position Overview:
- Service, repairs and replacements on all marine engine makes/types and mechanical systems (gas, diesel, inboard, I/O, outboard)
- Routine and interval maintenance
- Troubleshooting, diagnosis and repair
- Perform testing and sea trials as required
- Research information required to successfully complete work orders
- Develop material lists for project completion
- Winterizations and Commissioning’s
- Work is completed under minimal supervision of a team leader or manager
- Communicate directly with clients to clarify requirements and review critical details as needed
- Travel to marinas and private slips within service range (approx 30 minutes)
- Maintain a clean and safe work area
- Complete service reports accurately and submit them in a timely manner
- Contribute to business growth and improvement initiatives
- Assist other teams as needed. Cross training available if desired.
Position Requirements:
- Proficient in gas and/or diesel engine operation, installation, maintenance and repair
- Skilled at interpreting and utilizing information from operating, maintenance and service manuals/bulletins
- Working knowledge of boats electrical and mechanical systems
- Knowledge of safety hazards, proper PPE and safe working practices
- Efficient and methodical in troubleshooting and diagnosis
- Excellent team player
- Excellent communication skills
- Excellent attention to detail
- Basic computer skills
- High School Diploma or GED (minimum)
- Certification(s) from ABYC or Engine Manufacturers preferred
- Must have a valid driver’s license and clean driving record
Pay Range (hourly): $30.00 – $40.00