I‘m writing this letter to express my sincere thanks and appreciation to Matt Jones and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time, and the professionalism shown with respect to some recent boat repairs.
Our Formica galley countertop had begun to delaminate and despite my attempts, refused to be re-adhered. Some of the aft closet frames had also begun to warp and crack, and we noticed some fiberglass cracks developing in the af…
Dear Tom,I wanted to thank you for the excellent work Frank and Matt did in installing the new electric winch kit. They look nice, work perfectly, and make such a difference. I also wanted you to know how much I appreciated you and your team going above and beyond to trouble shoot and fix my engine problems so I could leave on my ten week trip to Maine this summer. Diversified Marine is the best!
After considering several marine yards for my intended hull upgrades, gathering estimates and comparing the quality of work, I selected Diversified Marine Services, Inc. to undertake Sassafras hull bottom inspection and reconditioning, a new Awlgrip topside color finish, and restoring her teak rub rail and cap rail, an inclusive undertaking keel to toe rail.
I live more than 2,000 miles away and was in contact with Thomas Kicklighter via email with pictures with less than a day’s delay. His tim…
Dear Tom, I just wanted to send along a testimonial to complement the recent restoration job your group did on my 50″ Cranchi Mediteranee express cruiser.
Matt and the other members of your team did an outstanding job in planning and executing the project which included repairing. prepping and painting the entire hull with Awlgrip. This included some redesign of the paint scheme for the boat and the final results were just beautiful. Our 9-year old boat looks better than it did the day it was d…
I posted this to the SOS Skipper’s forum …… just sharing good experience that I hope others do when they find it. Thanks again. Jim
Here’s some good news: I need to share my experience with this professional run outfit. I’ve had occasion to have them work on my diesel (25hp Universal) several times over the past couple years. Most recently, this past week, I had an issue with a heat exchanger bracket and a stuck pencil zinc. Although they had their techs fully booked for the next two weeks,…
I must tell you that the service you provided me was exemplary. I have owned a lot of boats and dealt with many yards and contractors; and the experience I had with you was top shelf. I greatly appreciate it… and when I am back on the water will always keep you in mind.
“Oyster Stew” is a 1978 Wasque 32. She has an excellent pedigree, but needed some work. The hull, originally painted flag blue in 2000 was in need of freshening. The decks needed to be repainted, and the doghouse was oxidizing. Diversified Marine was able to get me into the schedule and started working on her in December 2010. What started out as basic cosmetics quickly turned into a major project when rot was found in the doghouse.
Tom kept me abreast of the progress through pictures and went…
Mario did a first class job installing the new rudder on my boat. He was knowledgeable, tireless, and determined to do a perfect fit. There was a minor setback with some fiberglass that refused to harden but your staff rose to the situation, replaced the questionable patch, delayed the launch, and finished the project at full speed. I am pleased with the results and you are welcome to use me as a reference if you have a future customer with a similar project.
Please express my thanks to Mario…
You really are one of the only service folks down there that seems to reply and respond as questions get asked. It truly is a rare customer service level you keep. It’s amazing how poor others are at it.
Last fall my 1997 Gemini 105M was struck by lightning. Almost everything electrical was damaged, and the electronics were fried. Frank Hoot came on board, assessed the damage, developed a plan and executed it perfectly.
Not only was he able to identify the lightning problems, he identified and correct electrical issues carried over from the manufacturer. He brought the boat up to current ABYC standards. This was all done as part of the plan. He also helped me deal with an extremely difficult ve…
P.O. Box 4373
Annapolis, MD 21403
7416 Edgewood Road
Building 7401, Suite 5
Annapolis, MD 21403