Reviews & Testimonials
My 1996 J/105 had a badly oxidized gel coat, faded decks and several small cracks in the fiberglass decking. I hired Diversified Marine to perform this major restoration for several reasons:
- Quality workmanship: Diversified Marine took the time to lay out his process to restore the boat in detail. It became evident to me that DMS would not take any shortcuts that would lead to a sub-standard job. Throughout the restoration, Tom immediately addressed anything he felt could compromise the end product, which ultimately led to a spectacular result.
- Customer-orientation: Tom was incredibly accessible and responsive throughout both the work specifications development and restoration process. He would always provide options and was more than willing to work within a budget. Tom made it clear that his #1 goal was for me to be satisfied with the end-product, and he went to extreme lengths to see that I was.
- Value: I am convinced that I received the best possible job for my money. I wouldn’t consider another shop for future work!
One seldom encounters a business dedicated to superb quality of work, coupled with on-time performance at a fair price. Diversified Marine Service is such a company. With a three week trip out of town, FROLIC was hauled in August for some minor gel coat repair and an awlgrip paint job. The deep luster of the flag blue paint is phenomenal. We could not be more pleased.
Last year, my wife and I bought our 1982 Swan 391 on the Great Lakes and sailed her to the east coast. Getting the boat into Chesapeake Bay was a first step in pursuing the dream of some extended cruising. As a budget-conscious boat owner, I do the work that I can myself, but we needed some professional help and I can’t speak highly enough of my experience with Tom, Matt and the Diversified team. The initial work I contracted was simply to remove the old (fresh water) bottom paint and barrier so that I could re-paint for brackish/salt. Diversified did a first class job, and as added value for me, they provided excellent input for my work repainting. Based on that success, before launch, I had them complete several gelcoat repairs, including preparation of the transom for the new name. I was amazed at the quality (and color match) of the final work. Unexpectedly upon launch, a problem showed up in our shaft log requiring an emergency haul. In short order, Tom’s team was able to diagnose the problem, remove the shaft, complete fiberglass work, and get us back in the water with a very solid upgrade to this vulnerable part of our hull. This work was a nasty (off-budget) surprise for me, and they got us through it professionally, competently, and I was treated extremely fairly. The reliability and integrity of the capable technicians at Diversified is as solid as I could hope for, and I’ve been very pleased with every aspect of their effort. While I’m hopeful that their services won’t be needed often, I feel much better knowing that they’re available.
Not only am I extremely impressed with your service and technical skills (including Brook’s), but your integrity is impeccable.
It has been more than a year since you did your fabulous work on Tranquility, my 46 ft. sailboat, and restored her to “new” condition. I was quite impressed that a diver who works on Traquility asked me when I got my new boat. As you know, Tranquility is 17 years old. The internal work was equally spectacular. I love the Corian countertop and the other woodwork that was done internally. Just wanted to let you know how much I continue to appreciate the outstanding work that you did.
Just returned from the Marina to look at the follow up job on my boat. Wow! Job well done! Another satisfied customer. I must say it has been awhile since I have dealt with a company of your caliber. You have been awesome to deal with since day one! Your reviews definitely spoke the truth! -Hurricane Deck boat October 2016 Project
You really are one of the only service folks down there that seems to reply and respond as questions get asked. It truly is a rare customer service level you keep. It’s amazing how poor others are at it.
Dear Tom, The last year has been packed with preparations for the Annapolis to Bermuda Ocean Race. Of course we left the Electronics until the last minute, and I can’t tell you how grateful we are for the hard work you guys did in the last month. You installed our entire RayMarine electronics suite, and the speed and precision with which your team finished the work was remarkable. Our expectations were hugely exceeded!! Thank you for your customer service, and you will always be our first choice for work on the boat. Thank you.
I have Selene 48′ trawler. The Taiwanese carpenters are hard to match. But, I think Matt may just have given them some competition. He took a sample of our drawer front and matched it to perfection. That wasn’t an easy task with all the fine detail. He was even able to match the Ebony inlay on the cabinet top. His measurements were perfect and the cabinet fits beautifully. You know how…boats have more angles than geometry. We had a time deadline of heading South. Matt made that deadline, working nights and weekends. He managed to get it completed right on time. I have loved all the new storage this cabinet has given me for the galley. There is lots of space remaining to maneuver the passage from the saloon to the pilot house because of Matt’s careful calculations. I highly recommend Matt for any fine cabinetry work you need done. [He] does superior work. Selene is a top of the line trawler, so only the best would do. The job is perfect. I required a lot of special dimensions to meet my storage needs for the galley. Every need has been met. M/V Orient Moon.
“Oyster Stew” is a 1978 Wasque 32. She has an excellent pedigree, but needed some work. The hull, originally painted flag blue in 2000 was in need of freshening. The decks needed to be repainted, and the doghouse was oxidizing. Diversified Marine was able to get me into the schedule and started working on her in December 2010. What started out as basic cosmetics quickly turned into a major project when rot was found in the doghouse. Tom kept me abreast of the progress through pictures and went above and beyond in communicating the status of repairs. Instead of just removing hardware, painting and reinstalling, he replaced the hardware to Bristol condition. When asked to check the progress of work, he quickly made staff available to show the status of each element of the project. Oyster Stew was re-launched in February 2011 and has never looked better. The quality of the work was exemplary, and the care the staff gave this old boat was astounding. I am impressed with the finished product and pleased with the overall cost of repairs. Diversified Marine took the guess work out of the project and delivered on all counts. I would recommend Diversified to anyone looking for quality, dependable work.
I‘m writing this letter to express my sincere thanks and appreciation to Rob, Jose and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time to our customer, and the professionalism shown with respect to some recent boat repairs. We had a very important time sensitive job that needed to be done for a VIP customer in Annapolis and were at the Lauderdale Boat Show. Rob & Jose dropped what they were doing to accommodate us and get the customer what they needed to get out on the water this past weekend.
I have worked with Rob and the Diversified team on many issues concerning my 65 tayana. Just recently they knew that I was out of town and when we had blowing snow Rob sent someone by to just eyeball my deck and they brushed off the snow,,, this is the kind of top notch service that makes them the people that I go back to time and time again,,
Diversified’s work was excellent. Tom’s entire team is first rate. We truly appreciated the professionalism from entire DMS team that worked with us to get our boat recommissioned after a lengthy stay on the hard. Diversified helped us address a number of key systems to include rig, autopilot/steering, rudder and galley. It was definitely more than we expected, more than we could tackle ourselves, and we couldn’t have compressed it into our timeline without their support. They were expeditious, thorough in details, provided continuous updates, and throughout all of the work with outside shops or sub-contractors acted in our best interests. Thank you!