Reviews & Testimonials
I must say that DMS has been at the top of its game this launch season. Very satisfied customer.
Thanks so much for doing everything you can to get me on the water. You’ve been fair, reasonable and profoundly helpful. I really appreciate all you’ve done.
This is my 40th season on this boat. We’ve tried to maintain and update it, but even the updates are getting on in years. Nice to know you guys have my back.
1975 Bertram 31
The last year has been packed with preparations for the Annapolis to Bermuda Ocean Race. Of course we left the Electronics until the last minute, and I can’t tell you how grateful we are for the hard work you guys did in the last month. You installed our entire RayMarine electronics suite, and the speed and precision with which your team finished the work was remarkable. Our expectations were hugely exceeded!!
Thank you for your customer service, and you will always be our first choice for work on the boat. Thank you.
My 1996 J/105 had a badly oxidized gel coat, faded decks and several small cracks in the fiberglass decking. I hired Diversified Marine to perform this major restoration for several reasons:
- Quality workmanship: Diversified Marine took the time to lay out his process to restore the boat in detail. It became evident to me that DMS would not take any shortcuts that would lead to a sub-standard job. Throughout the restoration, Tom immediately addressed anything he felt could compromise the end product, which ultimately led to a spectacular result.
- Customer-orientation: Tom was incredibly accessible and responsive throughout both the work specifications development and restoration process. He would always provide options and was more than willing to work within a budget. Tom made it clear that his #1 goal was for me to be satisfied with the end-product, and he went to extreme lengths to see that I was.
- Value: I am convinced that I received the best possible job for my money. I wouldn’t consider another shop for future work!
I‘m writing this letter to express my sincere thanks and appreciation to Matt Jones and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time, and the professionalism shown with respect to some recent boat repairs.
Our Formica galley countertop had begun to delaminate and despite my attempts, refused to be re-adhered. Some of the aft closet frames had also begun to warp and crack, and we noticed some fiberglass cracks developing in the aft bulkhead area, which I had related to potentially putting the boat on our lift improperly.
We had been trying for over 6 months to get someone to assess the problems and propose a solution to the bulkhead cracks, which were our biggest concern. We had contacted a recommended boat surveyor that said he was familiar with our boat. He came out to view the problem but it was clear that he was hesitant to make repair recommendations, and we were referred to another local marine services shop in the area, who we contacted. We were advised by that shop that they would consult with the surveyor on how to proceed, but repeated calls to the surveyor and the shop met with no returned calls and no suggestions on what to do.
Our boat is a Gemini catamaran 105Mc sailboat, and the manufacturer, Performance Cruising, referred us to Diversified Marine, who assigned Matt to assess the problems. Matt was very responsive and professional, and his experience and familiarity with our boat were invaluable. He provided us with a detailed assessment of what he thought the causes of the problems were and what he would do to address them. He assured us that we had not caused the problem, convinced us that we were not in any imminent danger of sinking, that it was not a unique problem, it could be repaired in a reasonable timeframe at our dock, and we were free to view the process and ask questions as the work progressed.
Matt provided us with a written cost estimate and a detailed write up of the work to be done. At the end of every visit, he kept us informed by Email with a written summary of what had been done and what was the next step. He kept us advised us of his schedule and called everyday before he came out.
With respect to the galley counter top, we had independently investigated the possibility of replacing the existing Formica top with a half-inch Corian material. Matt told us that he had experience in working with Corian, and had made some counter tops for some other boats. He checked into colors and prices for us, trying to find a least expensive option. Matt also offered some suggestions on how we might reduce costs and slightly expand the counter space, allowing us a larger sink.
The galley counter top fit perfectly, including a small shelf behind the stove. No seams were visible and custom Corian covers were made from the sink and storage area cutouts. It looks great and we couldn’t be happier.
The bulkhead repairs proved a little more challenging than anticipated and soon after beginning repairs Matt concluded that something was amiss. He discovered that a “keel board” had delaminated beneath the cabin flooring, which explained a majority of the fiberglass and closet frame cracks. He re-laminated the board in place, reassembled the floor and completed the bulkhead repairs within a few days. We have been out sailing again and everything appears to be holding together very well.
We’re very pleased with the work done and would highly recommend Diversified Marine to anyone. Thanks again, Matt.
Not only am I extremely impressed with your service and technical skills (including Brook’s), but your integrity is impeccable.
Tom Kicklighter and his team at Diversified Marine did a wonderful job helping us refurbish our 1986 Cambria 44/46. On the exterior, we had the hull painted, the teak decks repaired, and the exterior cabin house detailed. On the interior, we had the cabins painted, the head liner detailed, new fans installed, and port holes resealed. We also had an electric winch installed.We hired Tom and his team because of their reputation for quality work and excellent customer service. Diversified Marine’s reputation is well-deserved! The quality of workmanship, by each person at Diversified Marine who worked on our sailboat, was outstanding. Moreover, Tom was in constant contact with us – reaching out to us with frequent status reports on the work being done, as well as answering all of our questions promptly.And we could not have been happier with the end result! When our sailboat was re-launched this past spring it looked gorgeous! We look forward to a long relationship with Diversified Marine.
Mario did a first class job installing the new rudder on my boat. He was knowledgeable, tireless, and determined to do a perfect fit. There was a minor setback with some fiberglass that refused to harden but your staff rose to the situation, replaced the questionable patch, delayed the launch, and finished the project at full speed. I am pleased with the results and you are welcome to use me as a reference if you have a future customer with a similar project.
Please express my thanks to Mario for his hard work in a really cramped space, in really hot weather. He is a gem.
It has been more than a year since you did your fabulous work on Tranquility, my 46 ft. sailboat, and restored her to “new” condition. I was quite impressed that a diver who works on Traquility asked me when I got my new boat. As you know, Tranquility is 17 years old.
The internal work was equally spectacular. I love the Corian countertop and the other woodwork that was done internally.
Just wanted to let you know how much I continue to appreciate the outstanding work that you did.
Thanks for working with me Tom! You’re a good man and wish you the best in the new year! I also enjoyed talking with you yesterday. I wish I had the passion and drive you do. You created a great company with integrity and high quality standards. I would like to shake hands some day! Best wishes!!
Scope of service: Winterization of all shipboard systems / Yamaha maintenance / Shrink wrap winter protection
While returning from New England in July, 2014 on our Sabre 42 Express powerboat, “SHIBUMI”, we experienced significant fiberglass and gelcoat damage while attempting to enter a marina on the Mannesquan River in NJ during a heavy current in the midst of a violent thunderstorm.
Upon returning to Annapolis, we interviewed several marine contractors, including Tom Kicklighter of Diversified Marine Services , requesting bids to repair the boat. Within a couple of days, Tom had examined the boat and prepared a detailed , written cost estimate which we accepted.
Within a few more days, “SHIBUMI” was in DMS’s tent undergoing the specified repairs. Tom kept us completely informed every step of the way with emails and photos. In addition, he immediately informed us of any costs in excess of the estimate, which, by the way, totaled 6.3% of the estimate.
The work was completed in the agreed upon time to our complete satisfaction. The boat is painted in Flag Blue Awlgrip. The gelcoat/paint repairs perfectly blend in with the original paint. The fiberglass repairs look terrific.
We were very pleased with the entire DMS crew, timeliness in completing the repairs and with the quality of the overall work. We would recommend DMS without hesitation.
I‘m writing this letter to express my sincere thanks and appreciation to Rob, Jose and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time to our customer, and the professionalism shown with respect to some recent boat repairs. We had a very important time sensitive job that needed to be done for a VIP customer in Annapolis and were at the Lauderdale Boat Show. Rob & Jose dropped what they were doing to accommodate us and get the customer what they needed to get out on the water this past weekend.
I have worked with Rob and the Diversified team on many issues concerning my 65 tayana. Just recently they knew that I was out of town and when we had blowing snow Rob sent someone by to just eyeball my deck and they brushed off the snow,,, this is the kind of top notch service that makes them the people that I go back to time and time again,,
Diversified’s work was excellent. Tom’s entire team is first rate. We truly appreciated the professionalism from entire DMS team that worked with us to get our boat recommissioned after a lengthy stay on the hard. Diversified helped us address a number of key systems to include rig, autopilot/steering, rudder and galley. It was definitely more than we expected, more than we could tackle ourselves, and we couldn’t have compressed it into our timeline without their support. They were expeditious, thorough in details, provided continuous updates, and throughout all of the work with outside shops or sub-contractors acted in our best interests. Thank you!