Reviews & Testimonials
Not being from the Annapolis area, when I found ALTAIR, (renamed MIRACLE), bidding on her from afar was daunting. I looked on several websites, and found Tom Kicklighter and Diversified Marine. Tom acted as my proxy, and without any motivation other than just doing the right thing, Tom took moisture meter readings and sent me 30+ pictures of the boat, and then called me to debrief me on what he found. He helped me clearly see the difference between the marketing pictures and what she really looked like, and helped me understand the body of work that needed to be… completed, before I committed to buy the boat. Once we closed on the purchase Tom took on the project of completing essential and recommended repairs with vigor. The boat left Annapolis on her delivery north with all work completed on time, and beautifully done. Tom also recommended riggers, engine and fuel people, and others to do work Diversified does not do. Tom is very honest about what Diversified is good at, and where you should go to get work done that is not within their skill set. He even told us about great restaurants, and helped us with dropping off rental cars, and other little things that went above and beyond what he needed to do for us. His recommendations were sound, and the work done was terrific all around. Tom’s people communicated via phone, email, and with pictures constantly. Even though I was in Boston for the whole job, I never felt out of the loop. I couldn’t recommend Tom and the team at Diversified more enthusiastically. Read more “Mike Cashel”
Dear Tom, It is with a very great deal of pleasure that I commend you, Matt and your crew for the superb, eye-catching paint job you accomplished on my 34 year old Ranger 22 “FIREWORKS”. You didn’t just restore her to her glory days, you have eclipsed, by a huge margin, the best she has ever looked, even brand new. It was better bringing her home this time than the very first time I brought her home. In addition, the way you conduct business completely complements your excellent results. Your cost and execution time estimates were complete and accurate. More… importantly, you kept me informed every step of the way using e-mails and photos and invited me to personally observe progress at any time. I did so willingly because it was clear from you and your crew that I was welcome to do so and it was not an encumbrance or annoyance. I feel I’ve experienced a great business doing high quality work, and made some new friends as well. It has been tremendous having Diversified Marine Services work on my boat and will not hesitate to come back. Read more “Steve Judson”
Dear Tom, I just wanted to send along a testimonial to complement the recent restoration job your group did on my 50″ Cranchi Mediteranee express cruiser. Matt and the other members of your team did an outstanding job in planning and executing the project which included repairing. prepping and painting the entire hull with Awlgrip. This included some redesign of the paint scheme for the boat and the final results were just beautiful. Our 9-year old boat looks better than it did the day it was delivered new. Communication was excellent with email and pictures of the job as it… progressed and the entire team at Diversified went above and beyond in a very professional manner. I would highly recommend your work to anyone who wants top quality work on their boat. Read more “Jay Segal”
I‘m writing this letter to express my sincere thanks and appreciation to Matt Jones and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time, and the professionalism shown with respect to some recent boat repairs. Our Formica galley countertop had begun to delaminate and despite my attempts, refused to be re-adhered. Some of the aft closet frames had also begun to warp and crack, and we noticed some fiberglass cracks developing in the aft bulkhead area, which I had related to potentially putting the boat on our lift improperly. We had been trying… for over 6 months to get someone to assess the problems and propose a solution to the bulkhead cracks, which were our biggest concern. We had contacted a recommended boat surveyor that said he was familiar with our boat. He came out to view the problem but it was clear that he was hesitant to make repair recommendations, and we were referred to another local marine services shop in the area, who we contacted. We were advised by that shop that they would consult with the surveyor on how to proceed, but repeated calls to the surveyor and the shop met with no returned calls and no suggestions on what to do. Our boat is a Gemini catamaran 105Mc sailboat, and the manufacturer, Performance Cruising, referred us to Diversified Marine, who assigned Matt to assess the problems. Matt was very responsive and professional, and his experience and familiarity with our boat were invaluable. He provided us with a detailed assessment of what he thought the causes of the problems were and what he would do to address them. He assured us that we had not caused the problem, convinced us that we were not in any imminent danger of sinking, that it was not a unique problem, it could be repaired in a reasonable timeframe at our dock, and we were free to view the process and ask questions as the work progressed. Matt provided us with a written cost estimate and a detailed write up of the work to be done. At the end of every visit, he kept us informed by Email with a written summary of what had been done and what was the next step. He kept us advised us of his schedule and called everyday before he came out. With respect to the galley counter top, we had independently investigated the possibility of replacing the existing Formica top with a half-inch Corian material. Matt told us that he had experience in working with Corian, and had made some counter tops for some other boats. He checked into colors and prices for us, trying to find a least expensive option. Matt also offered some suggestions on how we might reduce costs and slightly expand the counter space, allowing us a larger sink. The galley counter top fit perfectly, including a small shelf behind the stove. No seams were visible and custom Corian covers were made from the sink and storage area cutouts. It looks great and we couldn’t be happier. The bulkhead repairs proved a little more challenging than anticipated and soon after beginning repairs Matt concluded that something was amiss. He discovered that a “keel board” had delaminated beneath the cabin flooring, which explained a majority of the fiberglass and closet frame cracks. He re-laminated the board in place, reassembled the floor and completed the bulkhead repairs within a few days. We have been out sailing again and everything appears to be holding together very well. We’re very pleased with the work done and would highly recommend Diversified Marine to anyone. Thanks again, Matt. Read more “Bernie and Marie Klein”
I have Selene 48′ trawler. The Taiwanese carpenters are hard to match. But, I think Matt may just have given them some competition. He took a sample of our drawer front and matched it to perfection. That wasn’t an easy task with all the fine detail. He was even able to match the Ebony inlay on the cabinet top. His measurements were perfect and the cabinet fits beautifully. You know how…boats have more angles than geometry. We had a time deadline of heading South. Matt made that deadline, working nights and weekends. He managed to get it completed right on… time. I have loved all the new storage this cabinet has given me for the galley. There is lots of space remaining to maneuver the passage from the saloon to the pilot house because of Matt’s careful calculations. I highly recommend Matt for any fine cabinetry work you need done. [He] does superior work. Selene is a top of the line trawler, so only the best would do. The job is perfect. I required a lot of special dimensions to meet my storage needs for the galley. Every need has been met. M/V Orient Moon. Read more “Terry & Leslie Byrne”
My 1996 J/105 had a badly oxidized gel coat, faded decks and several small cracks in the fiberglass decking. I hired Diversified Marine to perform this major restoration for several reasons: Quality workmanship: Diversified Marine took the time to lay out his process to restore the boat in detail. It became evident to me that DMS would not take any shortcuts that would lead to a sub-standard job. Throughout the restoration, Tom immediately addressed anything he felt could compromise the end product, which ultimately led to a spectacular result. Customer-orientation: Tom was incredibly accessible and responsive throughout both the work… specifications development and restoration process. He would always provide options and was more than willing to work within a budget. Tom made it clear that his #1 goal was for me to be satisfied with the end-product, and he went to extreme lengths to see that I was. Value: I am convinced that I received the best possible job for my money. I wouldn’t consider another shop for future work! Read more “Ed Brickley”
It has been more than a year since you did your fabulous work on Tranquility, my 46 ft. sailboat, and restored her to “new” condition. I was quite impressed that a diver who works on Traquility asked me when I got my new boat. As you know, Tranquility is 17 years old. The internal work was equally spectacular. I love the Corian countertop and the other woodwork that was done internally. Just wanted to let you know how much I continue to appreciate the outstanding work that you did.
Last year, my wife and I bought our 1982 Swan 391 on the Great Lakes and sailed her to the east coast. Getting the boat into Chesapeake Bay was a first step in pursuing the dream of some extended cruising. As a budget-conscious boat owner, I do the work that I can myself, but we needed some professional help and I can’t speak highly enough of my experience with Tom, Matt and the Diversified team. The initial work I contracted was simply to remove the old (fresh water) bottom paint and barrier so that I could re-paint for brackish/salt. Diversified… did a first class job, and as added value for me, they provided excellent input for my work repainting. Based on that success, before launch, I had them complete several gelcoat repairs, including preparation of the transom for the new name. I was amazed at the quality (and color match) of the final work. Unexpectedly upon launch, a problem showed up in our shaft log requiring an emergency haul. In short order, Tom’s team was able to diagnose the problem, remove the shaft, complete fiberglass work, and get us back in the water with a very solid upgrade to this vulnerable part of our hull. This work was a nasty (off-budget) surprise for me, and they got us through it professionally, competently, and I was treated extremely fairly. The reliability and integrity of the capable technicians at Diversified is as solid as I could hope for, and I’ve been very pleased with every aspect of their effort. While I’m hopeful that their services won’t be needed often, I feel much better knowing that they’re available. Read more “Peter Weaver”
Just returned from the Marina to look at the follow up job on my boat. Wow! Job well done! Another satisfied customer. I must say it has been awhile since I have dealt with a company of your caliber. You have been awesome to deal with since day one! Your reviews definitely spoke the truth! -Hurricane Deck boat
October 2016 Project
Hello Tom, We wanted you to know how pleased we are with the work Matt Jones has done on our Privilege catamaran. We purchased it two years ago with plan to go cruising this fall after having accomplished as many refits as necessary. This was a little extra touch but, I’m sure it will bring lots of return, a lovely place to work and a joy to see. From the our first contact with you regarding an estimate, our working relationship has been a pleasure. Many affairs concerning boats can be frustrating and confusing but, this was a pleasure. We… never had to wonder what was going on with our project, Matt always kept us completely informed in a very timely manner. My wife had very specific ideas about the color of the new Corian countertops, in fact, when we couldn’t find a suitable color in the Corian line Matt worked with us to find a different source for LG HI Macs; many would have said its Corian or nothing. Going from formica to a “Corian” top with new Formica blacksplashes had some challenges, all which were handled with great creativity and workmanship. The end result speaks for itself, its gorgeous, we couldn’t be more pleased. We also appreciate the professionalism we have experienced working with your company and members of your team. I was fortunate to meet Frank Hoot while he surveyed our dual helm hydraulic system for possible repair items, shortly thereafter, we received a detailed written report. As I have very little experience with hydraulic steering, this was a blessing. Feel free to post this if you wish, I would add Matt’s before and after pictures. They are very dramatic! Thank you so much. Read more “Bill and Stacy Yorde”
I must say that DMS has been at the top of its game this launch season. Very satisfied customer. Thanks so much for doing everything you can to get me on the water. You’ve been fair, reasonable and profoundly helpful. I really appreciate all you’ve done. This is my 40th season on this boat. We’ve tried to maintain and update it, but even the updates are getting on in years. Nice to know you guys have my back. Best regards,
Ken 1975 Bertram 31
Dear Tom and Crew, Thanks for your terrific work on “Cato” both last winter and over the years we have owned her. Matt’s terrific Lexan main hatch panels came out looking so nice the owner of the Hinckley across the dock demanded to know where we got them so he could have you make some for him (his came out pretty nice too). There were some “ships carpentry” items that were past my skill level. Head door hinges etc. They made it onto last winter’s “list” and you guys did a superb job with them. Finally I want to praise… your electrical work in replacing and upgrading the lighting and other electrical systems aboard “Cato”. My engine compartment with its new light is now a pleasure to work in. This past year with all systems in perfect running order Melissa and I used “Cato” more than ever before, including viewing the Lights Parade from the water for the first time with fresh cookies coming out of the ship’s oven. I had a beautiful singlehanded cruise late in the season where the ship’s systems performed flawlessly. The best advice I can give a boat owner who asks me about a repair or upgrade is, “talk to Tom!” Read more “Joe Thompson”
Dear Tom, The last year has been packed with preparations for the Annapolis to Bermuda Ocean Race. Of course we left the Electronics until the last minute, and I can’t tell you how grateful we are for the hard work you guys did in the last month. You installed our entire RayMarine electronics suite, and the speed and precision with which your team finished the work was remarkable. Our expectations were hugely exceeded!! Thank you for your customer service, and you will always be our first choice for work on the boat. Thank you.
Tom Kicklighter and his team at Diversified Marine did a wonderful job helping us refurbish our 1986 Cambria 44/46. On the exterior, we had the hull painted, the teak decks repaired, and the exterior cabin house detailed. On the interior, we had the cabins painted, the head liner detailed, new fans installed, and port holes resealed. We also had an electric winch installed.We hired Tom and his team because of their reputation for quality work and excellent customer service. Diversified Marine’s reputation is well-deserved! The quality of workmanship, by each person at Diversified Marine who worked on our sailboat, was… outstanding. Moreover, Tom was in constant contact with us – reaching out to us with frequent status reports on the work being done, as well as answering all of our questions promptly.And we could not have been happier with the end result! When our sailboat was re-launched this past spring it looked gorgeous! We look forward to a long relationship with Diversified Marine. Read more “Julie Glass and Tom Locke”
I posted this to the SOS Skipper’s forum …… just sharing good experience that I hope others do when they find it. Thanks again. Jim Here’s some good news: I need to share my experience with this professional run outfit. I’ve had occasion to have them work on my diesel (25hp Universal) several times over the past couple years. Most recently, this past week, I had an issue with a heat exchanger bracket and a stuck pencil zinc. Although they had their techs fully booked for the next two weeks, they found the time to fit in that repair and… did so in a way that avoided an expensive replacement. Two days from request to job done – and they sent pictures knowing I’m some distance from the boat. This is the 4th such timely and cost-sensitive service I’ve received from them in the past couple years. Valinor and I appreciate this professional and friendly service, and felt the need to share! … and, no, I don’t own any part of it 🙂 Read more “Jim Mosher”
Tom, I want to take a few minutes to say thank you for the excellent job in painting Equinox, our Sabre 362 sailboat. From start to finish, you have been wonderful to work with. Your ideas concerning scheduling and colors have been perfect.You have constantly kept us informed with progress notes and photos. The final bill is exactly on estimate with extra work that you kindly performed without fee. Best of all the boat turned out magnificent. We’re delighted with the high quality of the work! We would not hesitate a moment before recommending you and your company for marine… services. Thank you very much. Read more “Raul Nelson”
Job order: Remove interior. Cut out and remove black Iron fuel tank. Design and dry fit new fuel tank mock up. Fabricate new tank – epoxy coat. Installation – plumb – test – assemble interior. Clean work area & report. Client feedback: “The boat looks fantastic, everything was clean and one would never know the heavy dirty mess that was involved with this project. I turned over the engine, threw the dock lines off and had a couple hours on the bay, all systems go. I want to express my appreciation for the quality of the work DMS always does… on Garza Grande and the professional attitude from all who work on my boat.” Read more “Ken Green”
“Oyster Stew” is a 1978 Wasque 32. She has an excellent pedigree, but needed some work. The hull, originally painted flag blue in 2000 was in need of freshening. The decks needed to be repainted, and the doghouse was oxidizing. Diversified Marine was able to get me into the schedule and started working on her in December 2010. What started out as basic cosmetics quickly turned into a major project when rot was found in the doghouse. Tom kept me abreast of the progress through pictures and went above and beyond in communicating the status of repairs. Instead of just… removing hardware, painting and reinstalling, he replaced the hardware to Bristol condition. When asked to check the progress of work, he quickly made staff available to show the status of each element of the project. Oyster Stew was re-launched in February 2011 and has never looked better. The quality of the work was exemplary, and the care the staff gave this old boat was astounding. I am impressed with the finished product and pleased with the overall cost of repairs. Diversified Marine took the guess work out of the project and delivered on all counts. I would recommend Diversified to anyone looking for quality, dependable work. Read more “John Potvin”
Tom and his team at Diversified Marine did a fantastic job helping me refurbish my 1984 Hunter 34. The boat’s ports and windows were cracked and leaking and the whole boat needed painting. Tom’s team worked with me to replace all the ports and windows and made the boat look brand new with an AWLGRIP paint job.Tom was in constant contact keeping me updated on the progress. After the boat was finished, several folks in my marina asked if I had gotten a new boat after I returned to my slip and I even had someone whistle when the boat… was about to be splashed! They did a great job with my boat and I highly recommend Tom and his team at Diversified Marine. Read more “Jay Hurt”
You really are one of the only service folks down there that seems to reply and respond as questions get asked. It truly is a rare customer service level you keep. It’s amazing how poor others are at it.
Last fall my 1997 Gemini 105M was struck by lightning. Almost everything electrical was damaged, and the electronics were fried. Frank Hoot came on board, assessed the damage, developed a plan and executed it perfectly. Not only was he able to identify the lightning problems, he identified and correct electrical issues carried over from the manufacturer. He brought the boat up to current ABYC standards. This was all done as part of the plan. He also helped me deal with an extremely difficult vender. The work was done quickly, cleanly, and timely, meeting my somewhat bizarre time schedule. The “TWO… ALARM” is alive and well and the credit goes to Frank Hoot and Diversified Marine Services. I am a happy boater again. Read more “Tim Fleming”
Dear Tom, I wanted to thank you for the excellent work Frank and Matt did in installing the new electric winch kit. They look nice, work perfectly, and make such a difference. I also wanted you to know how much I appreciated you and your team going above and beyond to trouble shoot and fix my engine problems so I could leave on my ten week trip to Maine this summer. Diversified Marine is the best!
Mario did a first class job installing the new rudder on my boat. He was knowledgeable, tireless, and determined to do a perfect fit. There was a minor setback with some fiberglass that refused to harden but your staff rose to the situation, replaced the questionable patch, delayed the launch, and finished the project at full speed. I am pleased with the results and you are welcome to use me as a reference if you have a future customer with a similar project. Please express my thanks to Mario for his hard work in a really cramped space, in really hot… weather. He is a gem. Read more “Charles Helldorfer”
I very much appreciate all of the work you and your crew undertook in helping restore Paikea to better-than-new condition. Your professionalism, communication, and work ethic was beyond impressive, and I never had to worry about the outcome of each step of the project. I was particularly pleased with your crew’s uncanny ability to identify problems – and solutions – before I even discovered the issue. Moreover, the update photos and Facebook posts kept me abreast of each detail even when I could not inspect the boat in person. i can assure you that I will recommend Diversified with high… praise to my many boating friends and neighbors! Read more “Keith Schomig”
After considering several marine yards for my intended hull upgrades, gathering estimates and comparing the quality of work, I selected Diversified Marine Services, Inc. to undertake Sassafras hull bottom inspection and reconditioning, a new Awlgrip topside color finish, and restoring her teak rub rail and cap rail, an inclusive undertaking keel to toe rail. I live more than 2,000 miles away and was in contact with Thomas Kicklighter via email with pictures with less than a day’s delay. His timely updates instilled confidence that the work was progressing on time and in excellent fashion. A few unanticipated optional items were… addressed with knowledge and understanding. Clear suggestions of improvements were appropriate and welcomed. After six months away from Sassafras, I was greatly pleased by the quality and brilliance of the result. I highly regard the work performed at Diversified Marine Services and the care in keeping me informed along the way. Thank you Thomas and crew, a great job! Read more “Stephen Gilbert”
One seldom encounters a business dedicated to superb quality of work, coupled with on-time performance at a fair price. Diversified Marine Service is such a company. With a three week trip out of town, FROLIC was hauled in August for some minor gel coat repair and an awlgrip paint job. The deep luster of the flag blue paint is phenomenal. We could not be more pleased.
Not only am I extremely impressed with your service and technical skills (including Brook’s), but your integrity is impeccable.
Dear Tom, I must tell you that the service you provided me was exemplary. I have owned a lot of boats and dealt with many yards and contractors; and the experience I had with you was top shelf. I greatly appreciate it… and when I am back on the water will always keep you in mind.
Thanks for working with me Tom! You’re a good man and wish you the best in the new year! I also enjoyed talking with you yesterday. I wish I had the passion and drive you do. You created a great company with integrity and high quality standards. I would like to shake hands some day! Best wishes!! Scope of service: Winterization of all shipboard systems / Yamaha maintenance / Shrink wrap winter protection
I‘m writing this letter to express my sincere thanks and appreciation to Rob, Jose and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time to our customer, and the professionalism shown with respect to some recent boat repairs. We had a very important time sensitive job that needed to be done for a VIP customer in Annapolis and were at the Lauderdale Boat Show. Rob & Jose dropped what they were doing to accommodate us and get the customer what they needed to get out on the water this past weekend.
I have worked with Rob and the Diversified team on many issues concerning my 65 tayana. Just recently they knew that I was out of town and when we had blowing snow Rob sent someone by to just eyeball my deck and they brushed off the snow,,, this is the kind of top notch service that makes them the people that I go back to time and time again,,
My experience in dealing with service providers in the boating industry has been highly variable in terms of performance and customer service. Diversified Marine Services was the first service provider that not only excelled in terms of performance, but equally important they were exceptional in terms of estimating the job, providing a realistic schedule, delivering excellent performance on schedule and keeping me informed all along the way. My personal interactions with Rob and Jose were extremely professional. They completely understood my needs and they met them completely at a fair price. They were able to perform so well because they have built a quality management system unlike any I have encountered in this industry. Based on my interactions, they are a true benchmark company for the marine services industry.