Reviews & Testimonials
Thanks for working with me Tom! You’re a good man and wish you the best in the new year! I also enjoyed talking with you yesterday. I wish I had the passion and drive you do. You created a great company with integrity and high quality standards. I would like to shake hands some day! Best wishes!! Scope of service: Winterization of all shipboard systems / Yamaha maintenance / Shrink wrap winter protection
I‘m writing this letter to express my sincere thanks and appreciation to Matt Jones and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time, and the professionalism shown with respect to some recent boat repairs. Our Formica galley countertop had begun to delaminate and despite my attempts, refused to be re-adhered. Some of the aft closet frames had also begun to warp and crack, and we noticed some fiberglass cracks developing in the aft bulkhead area, which I had related to potentially putting the boat on our lift improperly. We had been trying for over 6 months to get someone to assess the problems and propose a solution to the bulkhead cracks, which were our biggest concern. We had contacted a recommended boat surveyor that said he was familiar with our boat. He came out to view the problem but it was clear that he was hesitant to make repair recommendations, and we were referred to another local marine services shop in the area, who we contacted. We were advised by that shop that they would consult with the surveyor on how to proceed, but repeated calls to the surveyor and the shop met with no returned calls and no suggestions on what to do. Our boat is a Gemini catamaran 105Mc sailboat, and the manufacturer, Performance Cruising, referred us to Diversified Marine, who assigned Matt to assess the problems. Matt was very responsive and professional, and his experience and familiarity with our boat were invaluable. He provided us with a detailed assessment of what he thought the causes of the problems were and what he would do to address them. He assured us that we had not caused the problem, convinced us that we were not in any imminent danger of sinking, that it was not a unique problem, it could be repaired in a reasonable timeframe at our dock, and we were free to view the process and ask questions as the work progressed. Matt provided us with a written cost estimate and a detailed write up of the work to be done. At the end of every visit, he kept us informed by Email with a written summary of what had been done and what was the next step. He kept us advised us of his schedule and called everyday before he came out. With respect to the galley counter top, we had independently investigated the possibility of replacing the existing Formica top with a half-inch Corian material. Matt told us that he had experience in working with Corian, and had made some counter tops for some other boats. He checked into colors and prices for us, trying to find a least expensive option. Matt also offered some suggestions on how we might reduce costs and slightly expand the counter space, allowing us a larger sink. The galley counter top fit perfectly, including a small shelf behind the stove. No seams were visible and custom Corian covers were made from the sink and storage area cutouts. It looks great and we couldn’t be happier. The bulkhead repairs proved a little more challenging than anticipated and soon after beginning repairs Matt concluded that something was amiss. He discovered that a “keel board” had delaminated beneath the cabin flooring, which explained a majority of the fiberglass and closet frame cracks. He re-laminated the board in place, reassembled the floor and completed the bulkhead repairs within a few days. We have been out sailing again and everything appears to be holding together very well. We’re very pleased with the work done and would highly recommend Diversified Marine to anyone. Thanks again, Matt.
You really are one of the only service folks down there that seems to reply and respond as questions get asked. It truly is a rare customer service level you keep. It’s amazing how poor others are at it.
One seldom encounters a business dedicated to superb quality of work, coupled with on-time performance at a fair price. Diversified Marine Service is such a company. With a three week trip out of town, FROLIC was hauled in August for some minor gel coat repair and an awlgrip paint job. The deep luster of the flag blue paint is phenomenal. We could not be more pleased.
After considering several marine yards for my intended hull upgrades, gathering estimates and comparing the quality of work, I selected Diversified Marine Services, Inc. to undertake Sassafras hull bottom inspection and reconditioning, a new Awlgrip topside color finish, and restoring her teak rub rail and cap rail, an inclusive undertaking keel to toe rail.
I live more than 2,000 miles away and was in contact with Thomas Kicklighter via email with pictures with less than a day’s delay. His timely updates instilled confidence that the work was progressing on time and in excellent fashion. A few unanticipated optional items were addressed with knowledge and understanding. Clear suggestions of improvements were appropriate and welcomed. After six months away from Sassafras, I was greatly pleased by the quality and brilliance of the result. I highly regard the work performed at Diversified Marine Services and the care in keeping me informed along the way.
Thank you Thomas and crew, a great job!
I posted this to the SOS Skipper’s forum …… just sharing good experience that I hope others do when they find it. Thanks again. Jim Here’s some good news: I need to share my experience with this professional run outfit. I’ve had occasion to have them work on my diesel (25hp Universal) several times over the past couple years. Most recently, this past week, I had an issue with a heat exchanger bracket and a stuck pencil zinc. Although they had their techs fully booked for the next two weeks, they found the time to fit in that repair and did so in a way that avoided an expensive replacement. Two days from request to job done – and they sent pictures knowing I’m some distance from the boat. This is the 4th such timely and cost-sensitive service I’ve received from them in the past couple years. Valinor and I appreciate this professional and friendly service, and felt the need to share! … and, no, I don’t own any part of it 🙂
Dear Tom, The last year has been packed with preparations for the Annapolis to Bermuda Ocean Race. Of course we left the Electronics until the last minute, and I can’t tell you how grateful we are for the hard work you guys did in the last month. You installed our entire RayMarine electronics suite, and the speed and precision with which your team finished the work was remarkable. Our expectations were hugely exceeded!! Thank you for your customer service, and you will always be our first choice for work on the boat. Thank you.
Tom, I want to take a few minutes to say thank you for the excellent job in painting Equinox, our Sabre 362 sailboat. From start to finish, you have been wonderful to work with. Your ideas concerning scheduling and colors have been perfect.You have constantly kept us informed with progress notes and photos. The final bill is exactly on estimate with extra work that you kindly performed without fee. Best of all the boat turned out magnificent. We’re delighted with the high quality of the work! We would not hesitate a moment before recommending you and your company for marine services. Thank you very much.
Tom and his team at Diversified Marine did a fantastic job helping me refurbish my 1984 Hunter 34. The boat’s ports and windows were cracked and leaking and the whole boat needed painting. Tom’s team worked with me to replace all the ports and windows and made the boat look brand new with an AWLGRIP paint job.Tom was in constant contact keeping me updated on the progress. After the boat was finished, several folks in my marina asked if I had gotten a new boat after I returned to my slip and I even had someone whistle when the boat was about to be splashed! They did a great job with my boat and I highly recommend Tom and his team at Diversified Marine.
“Oyster Stew” is a 1978 Wasque 32. She has an excellent pedigree, but needed some work. The hull, originally painted flag blue in 2000 was in need of freshening. The decks needed to be repainted, and the doghouse was oxidizing. Diversified Marine was able to get me into the schedule and started working on her in December 2010. What started out as basic cosmetics quickly turned into a major project when rot was found in the doghouse. Tom kept me abreast of the progress through pictures and went above and beyond in communicating the status of repairs. Instead of just removing hardware, painting and reinstalling, he replaced the hardware to Bristol condition. When asked to check the progress of work, he quickly made staff available to show the status of each element of the project. Oyster Stew was re-launched in February 2011 and has never looked better. The quality of the work was exemplary, and the care the staff gave this old boat was astounding. I am impressed with the finished product and pleased with the overall cost of repairs. Diversified Marine took the guess work out of the project and delivered on all counts. I would recommend Diversified to anyone looking for quality, dependable work.
I‘m writing this letter to express my sincere thanks and appreciation to Rob, Jose and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time to our customer, and the professionalism shown with respect to some recent boat repairs. We had a very important time sensitive job that needed to be done for a VIP customer in Annapolis and were at the Lauderdale Boat Show. Rob & Jose dropped what they were doing to accommodate us and get the customer what they needed to get out on the water this past weekend.
I have worked with Rob and the Diversified team on many issues concerning my 65 tayana. Just recently they knew that I was out of town and when we had blowing snow Rob sent someone by to just eyeball my deck and they brushed off the snow,,, this is the kind of top notch service that makes them the people that I go back to time and time again,,
Diversified’s work was excellent. Tom’s entire team is first rate. We truly appreciated the professionalism from entire DMS team that worked with us to get our boat recommissioned after a lengthy stay on the hard. Diversified helped us address a number of key systems to include rig, autopilot/steering, rudder and galley. It was definitely more than we expected, more than we could tackle ourselves, and we couldn’t have compressed it into our timeline without their support. They were expeditious, thorough in details, provided continuous updates, and throughout all of the work with outside shops or sub-contractors acted in our best interests. Thank you!