Technical Services & Yacht Systems
Arneson Surface Piercing Drives
Pershing 52′ – “Arviva”
You really are one of the only service folks down there that seems to reply and respond as questions get asked. It truly is a rare customer service level you keep. It’s amazing how poor others are at it.
I very much appreciate all of the work you and your crew undertook in helping restore Paikea to better-than-new condition. Your professionalism, communication, and work ethic was beyond impressive, and I never had to worry about the outcome of each step of the project. I was particularly pleased with your crew’s uncanny ability to identify problems – and solutions – before I even discovered the issue.
Moreover, the update photos and Facebook posts kept me abreast of each detail even when I coul…
My 1996 J/105 had a badly oxidized gel coat, faded decks and several small cracks in the fiberglass decking. I hired Diversified Marine to perform this major restoration for several reasons:
- Quality workmanship: Diversified Marine took the time to lay out his process to restore the boat in detail. It became evident to me that DMS would not take any shortcuts that would lead to a sub-standard job. Throughout the restoration, Tom immediately addressed anything he felt could compromise the end pr…
Mario did a first class job installing the new rudder on my boat. He was knowledgeable, tireless, and determined to do a perfect fit. There was a minor setback with some fiberglass that refused to harden but your staff rose to the situation, replaced the questionable patch, delayed the launch, and finished the project at full speed. I am pleased with the results and you are welcome to use me as a reference if you have a future customer with a similar project.
Please express my thanks to Mario…
I‘m writing this letter to express my sincere thanks and appreciation to Matt Jones and Diversified Marine Services Inc., in Annapolis, Maryland for the attention they gave us, their response time, and the professionalism shown with respect to some recent boat repairs.
Our Formica galley countertop had begun to delaminate and despite my attempts, refused to be re-adhered. Some of the aft closet frames had also begun to warp and crack, and we noticed some fiberglass cracks developing in the af…
Tom and his team at Diversified Marine did a fantastic job helping me refurbish my 1984 Hunter 34. The boat’s ports and windows were cracked and leaking and the whole boat needed painting. Tom’s team worked with me to replace all the ports and windows and made the boat look brand new with an AWLGRIP paint job.Tom was in constant contact keeping me updated on the progress. After the boat was finished, several folks in my marina asked if I had gotten a new boat after I returned to my slip and…
While returning from New England in July, 2014 on our Sabre 42 Express powerboat, “SHIBUMI”, we experienced significant fiberglass and gelcoat damage while attempting to enter a marina on the Mannesquan River in NJ during a heavy current in the midst of a violent thunderstorm.
Upon returning to Annapolis, we interviewed several marine contractors, including Tom Kicklighter of Diversified Marine Services , requesting bids to repair the boat. Within a couple of days, Tom had examined the boat and…
I must tell you that the service you provided me was exemplary. I have owned a lot of boats and dealt with many yards and contractors; and the experience I had with you was top shelf. I greatly appreciate it… and when I am back on the water will always keep you in mind.
We wanted you to know how pleased we are with the work Matt Jones has done on our Privilege catamaran. We purchased it two years ago with plan to go cruising this fall after having accomplished as many refits as necessary. This was a little extra touch but, I’m sure it will bring lots of return, a lovely place to work and a joy to see. From the our first contact with you regarding an estimate, our working relationship has been a pleasure. Many affairs concerning boats can be frustr…
The last year has been packed with preparations for the Annapolis to Bermuda Ocean Race. Of course we left the Electronics until the last minute, and I can’t tell you how grateful we are for the hard work you guys did in the last month. You installed our entire RayMarine electronics suite, and the speed and precision with which your team finished the work was remarkable. Our expectations were hugely exceeded!!
Thank you for your customer service, and you will always be our first choic…
P.O. Box 4373
Annapolis, MD 21403
7416 Edgewood Road
Building 7401, Suite 5
Annapolis, MD 21403